Products and product prices
The features and prices of e-commerce products are shown in the product presentation of each product. We reserve the right to change prices and shipping costs, so please check the prices in the cart before accepting the order. Product prices that appear in your cart and order confirmation.
Possible shipping charges for the order are fixed at € 4.99(in Finland) and 7,99€(Other EU countries) per order.
We offer free shipping for over 69 € purchases.
Ordering and contracting
You can order products on our webshop by posting them to your shopping cart and confirming your order and paying for your shopping cart content. When ordering from our online store, you are required to familiarize yourself with our current delivery terms and conditions. You understand that your order, as approved and confirmed by us, will be binding, except in so far as it is mentioned later, and will give rise to a contract between us and these Terms of Delivery.
Payment and payment methods
You can pay for your order using the online payment options available in the shopping cart. At the moment, Stripe is the method of payment.
If you are in a store With Apple-made equipment, payment options may also be ApplePay.
Order and payment confirmation
After a successful order your order confirmation will be sent to your email, so please provide your email address when you place an order. The order confirmation also confirms the payment method used.
If for any unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.
We will deliver your order in cooperation with Posti.
Our most common delivery times are 1-5 working days, depending on order and delivery method. We aim to deliver your order as soon as possible!
Orders are collected twice a day. Orders that arrived before 13 o'clock still reached the same day's mail.
Right of Withdrawal and Return Terms
Contact customer service immediately to make a refund!
As a consumer, you have the right under Finnish Consumer Protection Act to cancel the order by notifying us at least 14 days after receiving the goods or the last item, or, in the case of regular delivery of the goods, receiving the first consignment.
The notice of cancellation must be made clearly, in the form below, by e-mail or by return of the goods to be returned.
Returned products must be unused, well packaged for retransmission, and must contain all relevant product labels. If the returned product has been used contrary to the duty of care provided by the buyer's law, the company has the right to charge the value reduction up to the full price of the product with return costs.
If the transaction is canceled, the product must be returned without delay and no later than 14 days after the withdrawal notice is sent to our return address below. If necessary, the returner must prove that the product has been returned within the prescribed period, for example by a return receipt.
The cost of returning is paid by the customer.
When you return your order, include your name and contact information. If you wish, you can also tell us why you want to restore your product / products so that we can develop our range and serve you better in the future. For refunds, we may still ask for your account number by email, but it's not always necessary. We will return the money you have paid for the order without delay in accordance with the Consumer Protection Act.
Sending check, error and problem situations
Please check the delivery immediately after receiving it. If the product has been lost or damaged during transportation or otherwise does not correspond to your order or is incorrect, please let us know as soon as possible, and within 14 days at the latest, so we will agree on how we will correct the error. In consumer trade, we follow mandatory consumer protection law provisions for defects.
The site is served by Customer Service Chat, we try to respond either in real time or as soon as possible after leaving the message via Chat. Also more traditional methods such as email (email@example.com) or callback are in use.
Please feel free to contact us if you have any questions!
Limitation of Liability
Baseativa shall not be liable for any incidental or consequential or incidental, consequential or indirect damages, other than those referred to in the Consumer Protection Act or any other statutory act, in respect of any such damage, whether express or implied.
We strive to resolve any disagreements about your order primarily in good spirit with the customer, so please be the first to contact our customer service to find a solution
If a dispute concerning a trade agreement cannot be settled by negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before bringing the matter to the Consumer Disputes Board, the consumer must be in contact with the Consumer Advice of the Land Registries (www.kuluttajaneuvonta.fi).
Registry Controller: Baseativa
(Fitfusion Oy Business ID 2631376-9)
2 Name of the registry
The registry name is Baseativa (n) Customer Register.
3 Purpose of processing personal data
Personal data is processed for purposes related to the management, management and development of customer relationships, the provision and delivery of services, and the development and billing of services. Personal data will also be processed for purposes necessary to resolve any claims and other claims.
In addition, personal data is processed in communications directed to customers, such as information and news purposes, as well as marketing, where personal data is also processed for direct marketing and electronic direct marketing purposes.
Customer has the right to prohibit direct marketing directed to him.
The controller processes the data himself and uses subcontractors acting on behalf of and for the controller to process personal data.
4 Legal grounds for processing
The legal bases for the processing of personal data are the following under the EU General Data Protection Regulation (GDPR):
the data subject has consented to the processing of their personal data for one or more specific purposes (Article 6 (1a) GDPR);
processing is necessary for the implementation of a contract in which the data subject is a party or for the conclusion of pre-contractual measures at the request of the data subject (Article 6 (1b) GDPR);
treatment is necessary to achieve the legitimate controller or a third party's interests (6 GDPR art. 1.f).
The aforementioned legitimate interest of the controller is based on a meaningful and appropriate relationship between the registered person and the controller, as a result of the fact that the data subject is a customer of the controller and the processing is for purposes reasonably expected by the data subject at the time of the collection and the appropriate relationship.
5 Data content of the register (personal data groups to be processed)
The register contains the following personal information, in principle, from all registered persons:
person's basic information and contact information: customer number, first name, last name, address, phone number, email address
information about customer purchases, deliveries, and discounts
person's direct marketing authorizations and prohibitions
where appropriate, information relating to the person's business or other organization and the status or function of the person. company or organization
6 Regular sources of information
Personal information is collected from the registered person himself.
Personal data shall also be collected and updated within the limits of applicable law from publicly available sources relating to the execution of a customer relationship between the controller and the registered person and enabling the controller to fulfill its obligations to maintain customer relations.
7 Retention period of personal data
The data collected in the register shall be kept only for such time and to the extent necessary for the purposes for which it was collected or for which it was collected.
The need to store personal data is assessed every five years; and in any case, the data relating to the registered person will be removed from the register after the data subject's relationship with the controller has ended and the obligations and measures related to the customer relationship have been completed. For example, accounting records are retained for six years from the end of the financial year.
The controller will regularly assess the need for data retention in accordance with its internal code of conduct. In addition, the controller shall take all reasonable steps to ensure that personal data that are inaccurate, erroneous or outdated in relation to the purposes of the processing are erased or rectified without delay.
8 Recipients of personal data (recipient groups) and regular disclosure of information
Personal information is not disclosed to third parties.
9 Data transfer outside the EU or EEA
Personal data contained in the register are not transferred outside the EU or the EEA.
10 Registry Security Principles
Data containing personal data shall be stored in locked premises accessible only by designated and authorized personnel.
A database containing personal data is on a server that is stored in a locked state that is accessible only by designated and authorized personnel. The server is protected by an appropriate firewall and technical protection.
Databases and systems can only be accessed with personalized user IDs and passwords that are granted separately. The Controller has limited access and authorization to information systems and other storage media so that the data can only be accessed and processed by persons who are legally required to process them. Additionally, database and system access events are logged in the controller's IT system log.
The employees of the controller and other persons are committed to the duty of confidentiality and to the secrecy of the information they receive in connection with the processing of personal data.
11 Rights of the data subject
The data subject has the following rights under the EU General Data Protection Regulation:
the right of the controller to confirm that personal data relating to him are being processed or are not processed, and if such personal data are processed, the right of access to personal data and the following information: (i) the purposes of the processing; (ii) the relevant personal data groups; (iii) the recipients or groups of recipients to whom the personal data have been or are to be disclosed; (iv) where possible, the planned retention period for personal data or, if not possible, the criteria for determining this period; (v) the right of the data subject to request from the controller the rectification or erasure of personal data concerning him or to restrict the processing of personal data or to oppose such processing; (vi) the right to appeal to the Supervisory Authority; (vii) if personal data are not collected from the data subject, all information available on the origin of the data (Article 15 GDPR). These described basic information (i) - (vii) will be provided to the registered person using this form;
the right to withdraw consent at any time without prejudice to the lawfulness of the processing prior to its withdrawal (Article 7 GDPR);
the right to require the controller to rectify, without undue delay, inaccurate and inaccurate personal data relating to the data subject and the right to complete incomplete personal data, including by providing additional information taking into account the purposes for which the data were processed (Article 16 GDPR);
the right of the controller to remove personal data relating to the data subject without undue delay, provided that: (i) personal data are no longer needed for the purposes for which they were collected or otherwise processed; (ii) the data subject has withdrew the consent on which the processing is based and there is no other legal basis for the processing; (iii) the defendant opposes the processing on the basis of his / her personal specific situation, and there is no valid reason for the processing or the opposing party opposes the processing for direct marketing purposes; (iv) unlawful processing of personal data; or (v) personal data must be removed in order to comply with a statutory obligation of a controller under Union law or national law (Article 17 GDPR);
the right of the controller to limit the processing if (i) the data subject refutes the accuracy of the personal data, thereby limiting the processing to the period during which the controller can verify their accuracy; (ii) the processing is unlawful and the data subject is opposed to the deletion of personal data and instead requires a restriction on their use; (iii) the controller no longer needs such personal data for the purposes of the processing, but the data subject needs them for the purpose of drafting, presenting or defending a legal claim; or (iv) the data subject has objected to the processing of personal data on the basis of his / her personal specific situation, pending verification, whether the legitimate grounds of the data controller override the data subject's grounds (Article 18 GDPR);
the right to have access to the personal data which the data subject has provided to the controller, in a structured, commonly used and machine-readable form, and the right to transfer such data to another controller, without prejudice to the controller to whom the personal data have been transmitted, if the processing is based on consent under the Regulation and the processing is performed automatically (GDPR 20 art.);
right to appeal to the Authority if the data subject considers that the processing of personal data concerning him is in breach of the EU General Data Protection Regulation (GDPR 77art.).